The Utilities Board of Rainbow City
P.O. Box 680
Gadsden, AL 35902
The Utilities Board of Rainbow City offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Online Bill Payment
The Utilities Board of Rainbow City offers online payments where you can pay your bill 24 hours a day 7 days a week. There is no fee for paying by card. Just click on the green “Pay Your Bill Now”.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft/Credit-Debit Card
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check. To set–up Credit/Debit cards go online to your account and select recurring payments and enter your card information
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, credit/debit cards or money orders.. A drop box is conveniently located at the front of our building.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank’s website). Normally, these services debit the customer’s checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer’s account. Please consult with your bank for more information.
Payment By Phone
You can make your payment by phone Monday – Friday (excluding holidays) 8:00 a.m. – 4:00 p.m. by calling customer service at 256-442-2553.